A membership is an automated process that allows you to receive products you selected at a pre-defined frequency (every 3 months or 6 months) without having to go through the order process multiple times. You can modify, pause, skip, or cancel your membership at any time.

At the time of adding a product to your cart, you can select to purchase it as a one-time purchase or as a subscription. If you decide to purchase your product as a subscription, you will be asked to choose your preferred delivery frequency (3 months or 6 months) and will be automatically enrolled in the Scrub Club membership program.

You can manage your membership by logging into your account. Once you are logged in, click on the link “Manage subscriptions” on the left.

On the “Manage my subscriptions” dashboard, click the link “Payment methods” in the grey
navigation bar. From there, you can see the payment method(s) currently used for your subscription(s). You can edit or delete a payment method or move your current subscription(s) to a different payment method.

You cannot add a new payment method directly from this dashboard. If you want to add a new payment method, you can either edit an existing payment method or place a new subscription order.

Your payment method will be charged right after placing a subscription order and then subsequently each time a new recurring order is created based on the delivery frequency chosen.

On the “Manage my subscriptions” dashboard, click the link “Subscriptions” in the grey navigation bar. From there, you can see your active and inactive subscription(s). Click on the one you wish to skip, scroll down to the bottom, and click the button “Skip this order”.

Please note that this will skip the upcoming order only. If you wish to skip more than one order, this process will need to be repeated prior to each upcoming order.

Yes, you can! On the “Manage my subscriptions” dashboard, click the link “Subscriptions” in the grey navigation bar and then click the button “Add a product”. Select your product. Then select the quantity, whether it’s a one-time purchase or a subscription order, the delivery frequency if you chose the subscription order option, and select which active subscription(s) you’d like to add the product to. Finally, select the shipment date, whether you want to include the product in the upcoming order for the subscription you selected, or if you want a custom shipment date.

Please note that if you choose a custom shipment date, shipping fees will apply if your order is under $49 before taxes. View the Shipping & Returns page for more information.

On the “Manage my subscriptions” dashboard, click the link “Subscriptions” in the grey navigation bar. From there, you can see your active and inactive subscription(s). Click on the one you wish to cancel, scroll down to the bottom, and click the button “Cancel subscription”.

Your order will be delivered at the delivery frequency chosen when placing the first order (every 3 months or 6 months), plus regular shipping time (between 4 and 8 business days).

On the “Manage my subscriptions” dashboard, click the link “Shipping addresses” in the grey navigation bar. From there, you can add, edit, or delete shipping addresses and see to which subscription(s) each shipping address is attached.

Three days before your next order, an email reminder will be sent to the email address used for the membership. If you wish to change your membership prior to the next shipment (including product selection, payment method, address changes, skipping a delivery, or cancelling a subscription), we recommend doing so at least 24h before the upcoming order is processed to ensure the changes are taken into account in the system. Any changes done less than 24h before the upcoming order might be taken in consideration for the following order.

Yes, you can. The same Return Policy applies for one-time orders and subscriptions orders.

If an item you have subscribed to is out of stock, you can either replace the item with another product, or cancel your subscription.